FAQs
These are some of the questions you have been asking! If your question isn't answered here then please give us a shout at info@imaginescotland.co.uk.
BOOKINGS
- I have booked but not heard anything back from you - why?
- I got my booking confirmation a while ago but nothing since - what now?
- Are there discounts for group bookings?
- Can I pay for places without specifying who I'm bringing?
- Can I add more people to my booking?
- What if I need to cancel my booking?
ON SITE
- What does a typical day look like?
- What camping facilities are there?
- Who looks after us on the campsite?
- What time can I arrive on Tuesday?
- Will there be an open mic again?
I have booked but not heard anything back from you - why?
There are 2 possible scenarios here:
1) The only person who receives a booking confirmation is the person whose details were listed on the booking form under 'WHO GETS THE POST'. It may be that you have booked as part of a group, and your leader has your booking confirmation.
2) As stated on the booking form, all booking confirmations are sent by email. Please check your junk mail in case it has slipped the net.
...If you're still confused, please get in touch!
I got my booking confirmation a while ago but nothing since - what now?
You will hear from us about 2/3 weeks before the event, when we will send you final information on how to get there, what to bring, and also your name badges which serve as entry to the event.
Are there discounts for group bookings?
Yes - bring 10 people, get 1 free.
That works out at 11 for the price of 10, 22 for the price of 20, 33 for the price of 30 ... and so on.
Can I pay for places without specifying who I'm bringing?
Unfortunately not. We need to know full details of who you are bringing so that we can fully process the booking.
Yes! We sell 3 variations: Day Passes, Evening Passes, and an 'All- Evenings' pass. These cannot be bought in advance. Prices are as follows:
£20
£13
£7
Despite selling these passes, it is our hope that you will want to book for the whole event and join us on our 5 day journey. It's not too late, just grab a sleeping bag and a tent ... and you're sorted!
Can I add more people to my booking?
Yes - you can add to your booking at any time. You can even turn up and book onsite, although for administrative reasons, we would prefer you to book in advance.
What if I need to cancel my booking?
Should you need to cancel your booking, a deposit of £10 per fee-paying person will be retained to cover administration costs. However, we can make no refunds on cancellations after Friday 15 June 2012, as funds will have been committed by then. If you think you may be at risk, please ask your insurance broker for advice on a suitable policy. Cancellations must be notified to us in writing.
What does a typical day look like?
Each day kicks off at 9.15 with a range of seminars. At 10.30am the main morning meeting starts – a time of rocking worship and dynamic teaching. Throughout the afternoon there are choices galore – seminars, sports, skating, marketplace, cafes, open mic … you choose! At 7pm we’ll have another main meeting, but that’s not all! As the night unfolds you can choose once again whether to hang out in the marketplace, or grab a coffee, visit the cinema, go skating, chill out in the Late Night Worship venue, watch (or take part!) in our famous Pop Idol competition.
We expect that you will probably want to make your camping experience all the more authentic by choosing the self catering option. Morrisons and Tesco supermarkets are both within 5/10mins driving distance but not really walkable, as you’ll have to battle the dual carriageway. We suggest that you keep bottles for refilling with drinking water onsite. Many people don’t drink enough during the event and find themselves dehydrated.
There are a couple of food outlets at The Thainstone Centre if you would rather splash out. ‘TC’s Diner’ is a fast food restaurant that sells burgers, chips etc. A typical meal here would be about £5. ‘The Gallery’ sells more traditional meals like haggis, neeps & tatties! A typical meal here would cost about £7.
What camping facilities are there?
We have toilet/showering facilities, and drinking water taps on the campsite. Please note there is no electricity.
We’re sorry to say that there’s no cash machines on site. Morrisons and Tesco are a 5/10 min drive away and they both have cash machines should you need them.
Who looks after us on the campsite?
If you’re under 18, you should have a responsible adult who is camping with you. Besides them, there will be a number of “village hosts’ whose main responsibility is to ensure you’re all happy campers and that camp life is smooth for you.
What time can I arrive on Tuesday?
Unless you're on a team and have been told otherwise, the event opens from 3:30pm on Tuesday. Feel free to arrive any time after that, but bear in mind that the 1st evening meeting starts at 7:00pm.
Will there be an open mic again?
Yes! If you’re a budding singer/songwriter you can have a 10 min slot in the marketplace café to show us your talent.
